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Note:  ONLY a Manager is permitted to make a Help Desk Ticket.  This way, the manager has the opportunity to first do some basic trouble-shooting to resolve your issue & determine its origin before requesting assistance from I-T.

BEFORE alerting HELP DESK, the MANAGER is required to first do a basic trouble-shooting of the problem to be certain it can't be easily resolved:

  1. Turn the equipment off/on (restart);

  2. Verify plugs are firmly in place (in a working outlet!);

  3. Verify surge protectors haven't been accidentally switched off or tripped;

  4. Verify monitors/screens are turned on (and plugs are attached);

  5. Verify no mandatory system updates are pending (if so, run updates);  [Note:  Do NOT run any offer for Windows upgrades!)

  6. Check whether Numbers Lock is active;

  7. Verify the proper screen password is being used (i.e. caps on or off, upper or lower case, etc.).  

 

Still having an issue?  Once your manager has analyzed the issue, s/he can submit a request via the Managers Only site.

ARE YOU THE MANAGER?  Go to your Managers ONLY site to notify Helpdesk.

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