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Frequently Answered Questions

This page contains answers to common questions within the organization. 

  How do I change jobs within the organization?

Your employer wants to provide long-term career opportunities when able.  The best way to change jobs is to do an extremely good job where you're first assigned and let your supervisor know of your interests to advance.  Dedicate attention to where you're 'planted' and be productive there.  Enhance your value with your personal style and performance that earns the respect of your peers and supervisors.  Offer to help in new areas when the need occurs.  Be reliable.  The standard policy for transfer consideration is that once you've worked in the job at least 6 months, you're eligible to submit a transfer/advancement application.  However, your employer reserves the right to consider changes based on business necessity and a person's suitability/prior qualification.  Don't get your feelings hurt if the first try doesn't fit or if the wish you have doesn't meet with the best interests of the business at the time you're wishing it.  Be patient and flexible. 

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Where can I find my benefits information?

The best route is via internet to:  My Benefits.  You were also provided a written Benefits Kit during the annual Open Enrollment (April-May of each year) and with your Benefits folder that is issued as you first become eligible to enroll in the Benefits.  Check your papers/files at home for "Work Papers" to see if you have the current version.  At the My Benefits page, we also have a benefits book that you can view or print AND the actual Plan Documents/Policies that govern your medical and dental plans.  If you still need help, you can call the Team Services office or 800-207-3172. 

There are 2 medical insurance plans offered to employees through Ancira.  (1) HealthCare Account - HCA - works with an employer-funded 'bucket' of dollars that would pay the first claims before you have out of pocket expense; (2) the ENTRY Plan which is available only to employees hired 2/1/2008 and later.  The ENTRY plan has a limited, maximum claims liability of $25,000 a year, but is priced very affordably.

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Why doesn't the company provide more paid time off?

If you are on a commission basis, odds are your pay plan originally included calculations that account for holidays typically observed by the company.  Hourly employees must work the day before and after a holiday to be eligible for holiday pay simply out of fairness for all.  Too many folks would call in 'sick' the day before or after a holiday without any concern for their co-workers who had to cover their load.  Payroll is the largest single expense of your employer.  Our profit margins range between under 1% to about 2% net profit on sales.  Unfortunately, this doesn't leave room for perks like paid sick leave.  The time off we DO recognize is consistent with other auto dealers.

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Who is in charge of our computers?

It depends what kind of problem you're having.  We have INTERNET SALES folks that are strictly dedicated to intake and care of our internet customers.  We have "I" "T" - the Internet Technology Team that's comprised of several individuals led by our IT Manager, Elizabeth Barrera.  They focus on general computer software issues, internet security, database security, and similar.  If you have a Reynolds & Reynolds issue (such as a special report to build or if your system goes down, or your printer's stopped working), reach Elizabeth Barrera or call R&R directly.  If you need technical help, we also have Help Desk available to electronically submit your requests.  See your supervisor for instructions about Help Desk.

Hardware Support 800-767-0080 (Customer # 849 + your store #)

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How do I change my benefits?

Changes and the opportunities for changes vary.  Here are some of the most common requests the Benefits Administrator receives:

1.  I need to add my new wife / new baby / etc.:  Being "new" is the key.  Under the federal provisions for Section 125 Cafeteria Plans (both our medical and dental plans are "125" benefits, meaning you pay no taxes on premiums, but are subject to change limits), you have to apply for the addition of a new dependent within 31 days.  The form required for Section 125 change consideration is on this site under "Forms & Reference".

2. I need to get onto our plan:  We need to know details in order to explain what's available.  If you still have questions after visiting the MY BENEFITS link on this website, please call Team Services.

3. I need to drop my coverage:  Depends which coverage.  The Dental and Medical are subject to Section 125 Cafeteria Plan restrictions.  The forms are on this site under "Forms & Reference".  Most other changes would only be allowed annually either during "Open Enrollment" or at another designated time (for example, at year end).  Call Team Services to explain your need and see if we can accommodate your request.

FOR MORE ANSWERS, EITHER CLICK ON OUR "MY BENEFITS" BUTTON OR CALL TEAM SERVICES @ 210.558.5005

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When does my vacation allowance increase?

When you are first hired (say it's October 5th), you must work a full-time schedule for 12 months before being eligible for 1 week of vacation (all called Paid Time Off, or "PTO").  So after the 12-month Anniversary of full-time employment, you're allowed 5-days excused time off and your pay continues.  From your one-year anniversary to the next December 31st, you have that 5-days of time off.  Then, starting January 1, you get 10-days excused time off and your pay continues.  Upon completing your 10-year of full-time employment, you have 15-days excused time off.  In the 10th year, you may have taken 2 weeks vacation and then on October 5th, you have your 10-year anniversary.  You'll have an additional 5-days excused time away without pay loss and when January 1 rolls around again, you'll have 15-days allowed during the work year.

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What is FMLA? or How do I take FMLA?

For full details about LEAVE, you should first refer to your Handbook.  A copy of the handbook is posted on this website (see Forms & Reference).  FMLA stands for the "Family & Medical Leave Act".  This may apply to your situation, but it may not depending on the specifics of your circumstances, length of employment, etc.   FMLA applies to men and women and was created to provide job protection in the event of certain family situations.  Take a look at the handbook details and then call the Team Services office if you need more information.  It's important to provide your employer with as much advance notice as possible so your absence can be suitably prepared for.  It's also a courtesy that is greatly appreciated.

Time off for having a baby is included under FMLA.  The typical absence for a new baby is 6 weeks or less, but sometimes longer depending on the circumstances (FMLA allows for up to 12 weeks unpaid for birth of a child or adoption). You should speak with your manager about your plans and then call Valerie Tackett at Team Services to discuss your specific situation.

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